Contact us

Questions about an order, your account, or the service? Email the right team below and we will reply within one working day.

General questions

Anything about the service, choosing a test, or how results work.

Data-protection questions and subject-access requests.

Clinics, pharmacies, GP practices, consultants and hospitals interested in patient testing.

We can’t provide emergency care. If you feel seriously unwell, call 999, or NHS 111 for urgent advice. Don’t wait for a test result.